LUX Balear - Privacy Policy

Your privacy is important to us. It is Lux Balear’s policy to respect your privacy regarding any information we may collect from you across our website, luxbalear.com

 

  1. What Information May We Collect From You

 

  • pieces of information that you provide when filling out forms on our website; and information given in hard copy form or by any other means providing: your name; date of birth; address; interests; marketing preferences; phone number; when appropriate your credit information; and any other personal information relevant to the services we provide. This information may be provided when you are registering interest, transacting with us, subscribing to our services or for newsletters or requesting information
  • correspondence or other contacts you may have with us;
  • details of transactions you carry out through our website, and any communications by telephone, in person or by any other means relating to those transactions. This may include recording certain telephone conversations, for example relating to live bidding;
  • details of your visits to our website including, but not limited to, traffic data, weblogs or other communication data and the resources you access.

 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

IP Address
We may collect information about your computer, including your internet address, operating system and browser type when you visit us. Your internet address is used to help identify and gather statistical or demographic information about our customers generally. We also use this information for internal system administration to help diagnose problems with our servers, to administer our website and the customer or user experience.

  1. How We Use Information About You

 

We (Lux Balear) collect Personal Data directly from you as well as from other available sources to the extent relevant and permitted by applicable local law. We endeavor only to collect Personal Data that are necessary for the purpose(s) for which they are collected and to retain such data for no longer than necessary for such purpose(s):

 

  • providing you with information, products or services that you request from us or which we believe would interest you in a way that is targeted and relevant. This could include but is not limited to auctions, private sales, storage services and transportation, valuations, real estate;
  • to maintain contact with clients;
  • notifying you about changes to our products and services;
  • ensuring that our website is presented in the most effective manner for you and your computer
  • selling or purchasing property or services
  • (unless you object,) advising you of forthcoming sales, events and services. We may contact you for the above purposes by telephone call, email, text or SMS messaging and other means.
  1. How We Store Your Personal Data

 

We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted through any online means, therefore any transmission remains at your own risk.

 

  1. Sharing of Information

    Generally, except as otherwise described in this section of our privacy policy, we will not share your Personal Data or Usage Data with any third party without your permission.

 

We may from time to time, however, need to disclose your personal data to certain third parties.

 

 

  • Agents or Contractors of Lux Balear

 

We may need to disclose certain personal information to our Agents or Contractors to enable Lux Balear Real Estate to process transactions or communicate with you. Where we do so it will be on the basis that these agents/contractors are required to keep the information confidential and secure, and will not use the information for any other purpose than to carry out the services they are performing for Lux Balear Real Estate.

 

  • Anti-Money Laundering and Regulatory Authorities

 

We may need to retain and disclose certain information about you to regulatory authorities and to appropriate agencies to conduct anti-money laundering and trade sanction checks and to assist with fraud prevention, in particular, in compliance with our AML obligations and in relation to trade sanctions. We will disclose this information as is required by law.

 

  • Credit Agencies

 

We may need to disclose certain personal information about you to credit agencies to conduct appropriate checks when you are transacting with us.

 

  • Legal Disclosures

 

While we will not voluntarily disclose your personal data we may disclose such information if we are required to do so by a valid Court Order, if we are lawfully requested by government or law enforcement authorities, if we are required to do so pursuant to other legal processes, or if it becomes necessary to protect the rights or property of Lux Balear Real Estate.

 

  1. Ads and Analytics Partners

    Google Analytics
    This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

    Facebook Pixels

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website. This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

 

  1. Rights

 

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

 

  • Right to access to your personal data and to certain other supplementary information that this Privacy Notice is already designed to address
  • Right to require us to correct any mistakes in your information which we hold
  • Right to require the erasure of personal data concerning you in certain situations
  • Right to receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Right to object at any time to processing of personal data concerning you for direct marketing
  • Right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Right to object in certain other situations to our continued processing of your personal data
  • Right to otherwise restrict our processing of your personal data in certain circumstances
  • Right to claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • contact us using our Contact details below
  • let us have enough information to identify you,
  • let us have proof of your identity and address, and
  • let us know the information to which your request relates.

  1. Whom to contact

    We hope that we can resolve any query or concern you raise about our use of your information.

 

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

 

  1. Changes To This Privacy Policy

This Privacy Policy is effective as of 30th April 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Our website may contain links to other companies’ websites and services that have privacy policies of their own. We are not responsible for the privacy practices of others and we recommend you read their privacy notices.

  1. How to Contact Us

 

If there are any questions regarding this privacy policy you may contact us using the information below.

Lux Balear

Carrer de la Marina 10

Puerto Portals

Calvia, 07181
Mallorca, Spain
Email:  [email protected]